Flash Learning Limited is the operator of the Platforms, which provide online education content and tutoring services. This privacy notice is to inform Users regarding our policies on the collection, storage, handling, use, and disclosure of personal data. If you choose to use our Platforms or any of our services, then you agree to the collection and use of your personal data at outlined in this notice.

 

Purpose of this privacy notice

This privacy notice aims to give you information on how we collect and process your personal data, including any data you may provide to us directly via our Platforms or otherwise.

It is important that you read this privacy notice together with any other privacy notice, fair processing notice or any other policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

 

Controller

Flash Learning Limited (“we” or “us” or “our”) is the controller and responsible for your personal data.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

Our full details are:

 

Full name of legal entity: FLASH LEARNING LIMITED, a company incorporated in the United Kingdom with the company registration number 14154204 whose registered offices are located at 12 Parkfield Gardens, Harrow HA2 6JR

Email address: support@flashlearning.co.uk

 

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us via email in the first instance.

 

Changes to the privacy notice and your duty to inform us of changes

 

This version was last updated on 4th January 2023 and historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

The terms used in this privacy notice have the same meanings as in our Terms, which must be read in conjunction with this Policy unless otherwise defined in this privacy notice.

 

1. Information Collection and Use

• For a better experience while using our Platforms, we may require you to provide us with certain person identifiable information, including but not limited to your name, address, contact details, birthdate, and the name of your school, college, or university. The information that we collect will be used to contact or identify you
• The Platforms allow Users to interact with each other via Video Solution responses or Live Our servers may record, and we may retain records to the content of any such User-to-User communication
• If you use Flash Help, we will process your payment information if you purchase services or Flash credits from us. We may collect information from you, such as your bank account information and postal address, as necessary to facilitate payment and to comply with related legal obligations
• We may collect certain information automatically whilst you are using our Platforms including your user settings, operating system and device
• We may automatically collect data regarding your use of our Platforms, such as the type of content you interact with, the frequency and duration of your activities and flashcard questions you bookmark
• We may receive information about you from third parties who are not our ad partners or from public sources, such as other Flash Learning Users, developers, and partners who help us evaluate the safety and quality of content on our
• Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
• Your consent: You can remove your consent at any time, however, please be advised this may result in the withdrawal of any services we offer. For more information, please contact us at support@flashlearning.co.uk
• Legitimate Interest: Your information is securely stored. We keep all personal information identified above for as long as the account is active. We will then dispose of your information securely after three years
• Your data protection rights: Under data protection law, you have rights including:
• Your right of access: You have the right to ask us for copies of personal information we hold about you
• Your right to rectification: You have the right to ask us to rectify personal information you think is You also have the right to ask us to complete information you think is incomplete
• Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances
• Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances
• Your right to object to processing: You have the the right to object to the processing of your personal information in certain circumstances
• Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances
• You are not required to pay any charge for exercising your rights. To make a request or to find out more information please contact us at support@flashlearning.co.uk
• We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month and, in these circumstances, we will notify you and keep you
• We may use your information for a variety of purposes, including to:
• Provide you with our services
• Analysing and improving our services pursuant to our legitimate interest
• Complying with our legal obligations
• Protect your vital interest or as may be required for the public good
• Use of de-identified and aggregated information
• APIs and SDKs
• We may access, preserve, and disclose any information we hold associated with you to external parties if we, in good faith, believe doing so is required or appropriate to; comply with law enforcement requests and legal process; protect your, our or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; detect or prevent fraud; or assist with an investigation or prosecution of suspected or actual illegal activity

 

2. Service Providers

• We may employ third-party companies and individuals due to the following reasons:
• To facilitate our service
• To provide the service on our behalf
• To perform service-related services
• To assist us in analysing how our Service is used

 

2.2 Third parties in certain circumstances will have access to your Personal Information, in order to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. For more information about third party access to your personal information please contact us at support@flashlearning.co.uk

 

3. International transfers
   • Whenever we transfer your personal data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

 

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.

 

4. Marketing
   • We strive to provide you with choices regarding certain personal data uses, particularly around marketing and
   • We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to This is how we decide which, services may be relevant for you.
   • You will receive marketing communications from us if you have requested information from us or services from us and, in each case, you have not opted out of receiving that

 

4. Third-party marketing

 

We will get your express opt-in consent before we share your personal data with any company outside our group of companies for marketing purposes.

• Opting Out
• You can ask us or third parties to stop sending you marketing messages at any time by

contacting us at support@flashlearning.co.uk.

 

• Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a service purchase, warranty registration, service experience or other

 

• Security
• We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. We have put in place appropriate security measures to prevent your personal data from being altered or disclosed, accidentally lost, used, or accessed in an unauthorised In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
• We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do
• But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security

 

• Change of purpose
• We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at support@flashlearning.co.uk.
• If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

• Links to Other Sites

 

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites or apps. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services

 

• Children’s Privacy

 

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to fulfil the necessary actions

 

• Changes to This Privacy Notice

 

We may update our privacy notice from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new privacy notice on this page. These changes are effective immediately, after they are posted on this page

 

• Account Deletion

All users have the option of seamlessly deleting their account and account information by visiting the Account Settings section, located by visiting one’s individual Profile section.

This will lead the user to their Profile page, where they can scroll down and select the Settings option.

Upon selecting the Settings option, a user will be navigated towards a page, where they will be able to select the ‘Delete Account’ button.

Once a user has selected to delete their account, a confirm dialog box will appear prompting the user to confirm the selection. This will then lead the user to the account Login page.

This will also remove all user-related personal data will be deleted from the application database.

 

• Contact Us

 

If you have any questions or suggestions about our privacy notice or if you wish to close your account, please do not hesitate to contact us at support@flashlearning.co.uk